{"id":3962,"date":"2025-05-05T15:19:11","date_gmt":"2025-05-05T15:19:11","guid":{"rendered":"https:\/\/lomas.store\/?page_id=3962"},"modified":"2025-05-05T15:19:13","modified_gmt":"2025-05-05T15:19:13","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/lomas.store\/fr\/refund-policy\/","title":{"rendered":"refund policy"},"content":{"rendered":"<p class=\"has-x-large-font-size wp-block-paragraph\">refund policy<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>&nbsp;No Refund Policy for Digital Products<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At&nbsp;<strong>lomas.store<\/strong>, we offer&nbsp;<strong>instant digital downloads<\/strong>&nbsp;of ebooks. Due to the nature of digital products,&nbsp;<strong>all sales are final<\/strong>, and we&nbsp;<strong>do not offer refunds or exchanges<\/strong>&nbsp;once a purchase is completed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why No Refunds?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ebooks are\u00a0<strong>intangible digital goods<\/strong>\u00a0that cannot be returned.<\/li>\n\n\n\n<li>Once downloaded, the product cannot be &#8220;unused&#8221; or &#8220;returned.&#8221;<\/li>\n\n\n\n<li>We provide\u00a0<strong>free samples\/previews<\/strong>\u00a0(when available) so you can review content before purchasing.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Exceptions (Case-by-Case Review)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In rare cases, we may consider a refund&nbsp;<strong>only<\/strong>&nbsp;if:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>There was a\u00a0<strong>technical issue<\/strong>\u00a0(e.g., file corruption, wrong format sent).<\/li>\n\n\n\n<li>The purchase was a\u00a0<strong>duplicate charge<\/strong>\u00a0(proof required).<\/li>\n\n\n\n<li>The product was\u00a0<strong>misrepresented<\/strong>\u00a0(e.g., completely different from the description).<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If you believe your case qualifies, email us at&nbsp;<strong><a href=\"https:\/\/mailto:support@lomas.store\/\" target=\"_blank\" rel=\"noreferrer noopener\">support@lomas.store<\/a><\/strong>&nbsp;within&nbsp;<strong>7 days<\/strong>&nbsp;of purchase with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your\u00a0<strong>order number<\/strong><\/li>\n\n\n\n<li>A\u00a0<strong>detailed explanation<\/strong>\u00a0of the issue<\/li>\n\n\n\n<li><strong>Screenshots<\/strong>\u00a0(if applicable)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u2753 Frequently Asked Questions (FAQ)<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\ud83d\udd38 Can I get a refund if I don\u2019t like the ebook?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. Since you receive the full product immediately, we&nbsp;<strong>do not offer refunds<\/strong>&nbsp;for dissatisfaction. We encourage checking free samples\/previews before buying.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\ud83d\udd38 What if I accidentally bought the wrong ebook?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We&nbsp;<strong>do not<\/strong>&nbsp;provide refunds for accidental purchases. Please review your cart carefully before checkout.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\ud83d\udd38 The file isn\u2019t working. Can I get a replacement?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes! If there\u2019s a technical issue (e.g., broken download link, corrupted file), we\u2019ll&nbsp;<strong>replace it for free<\/strong>. Contact&nbsp;<strong><a href=\"https:\/\/mailto:support@lomas.store\/\" target=\"_blank\" rel=\"noreferrer noopener\">support@lomas.store<\/a><\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\ud83d\udd38 Can I exchange an ebook for a different one?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. We&nbsp;<strong>do not<\/strong>&nbsp;allow exchanges. All sales are final.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\ud83d\udce7 Contact Us<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For refund requests (only for valid exceptions), email:<br>\ud83d\udce9&nbsp;<strong><a href=\"https:\/\/mailto:support@lomas.store\/\" target=\"_blank\" rel=\"noreferrer noopener\">support@lomas.store<\/a><\/strong><br>\u23f3 Response time:&nbsp;<strong>1-3 business days<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00a9 2024 lomas.store \u2013 All Rights Reserved<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>refund policy &nbsp;No Refund Policy for Digital Products At&nbsp;lomas.store, we offer&nbsp;instant digital downloads&nbsp;of ebooks. Due to the nature of digital products,&nbsp;all sales are final, and we&nbsp;do not offer refunds or exchanges&nbsp;once a purchase is completed. Why No Refunds? Exceptions (Case-by-Case Review) In rare cases, we may consider a refund&nbsp;only&nbsp;if: If you believe your case qualifies, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3962","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lomas.store\/fr\/wp-json\/wp\/v2\/pages\/3962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lomas.store\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lomas.store\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lomas.store\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lomas.store\/fr\/wp-json\/wp\/v2\/comments?post=3962"}],"version-history":[{"count":1,"href":"https:\/\/lomas.store\/fr\/wp-json\/wp\/v2\/pages\/3962\/revisions"}],"predecessor-version":[{"id":3963,"href":"https:\/\/lomas.store\/fr\/wp-json\/wp\/v2\/pages\/3962\/revisions\/3963"}],"wp:attachment":[{"href":"https:\/\/lomas.store\/fr\/wp-json\/wp\/v2\/media?parent=3962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}