refund policy

No Refund Policy for Digital Products

At lomas.store, we offer instant digital downloads of ebooks. Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges once a purchase is completed.

Why No Refunds?

Ebooks are intangible digital goods that cannot be returned.
Once downloaded, the product cannot be “unused” or “returned.”
We provide free samples/previews (when available) so you can review content before purchasing.

Exceptions (Case-by-Case Review)

In rare cases, we may consider a refund only if:

There was a technical issue (e.g., file corruption, wrong format sent).
The purchase was a duplicate charge (proof required).
The product was misrepresented (e.g., completely different from the description).

If you believe your case qualifies, email us at support@lomas.store within 7 days of purchase with:

Your order number
A detailed explanation of the issue
Screenshots (if applicable)

❓ Frequently Asked Questions (FAQ)

🔸 Can I get a refund if I don’t like the ebook?

No. Since you receive the full product immediately, we do not offer refunds for dissatisfaction. We encourage checking free samples/previews before buying.

🔸 What if I accidentally bought the wrong ebook?

We do not provide refunds for accidental purchases. Please review your cart carefully before checkout.

🔸 The file isn’t working. Can I get a replacement?

Yes! If there’s a technical issue (e.g., broken download link, corrupted file), we’ll replace it for free. Contact support@lomas.store.

🔸 Can I exchange an ebook for a different one?

No. We do not allow exchanges. All sales are final.

📧 Contact Us

For refund requests (only for valid exceptions), email:
📩 support@lomas.store
⏳ Response time: 1-3 business days